Ptarmigan Sports Customer Support

Ptarmigan Sports is a shop at the Riverwalk at Edwards located in Vail Valley, CO. Learn more about our outdoor sports gear and services by visiting us or giving us a call today!

Ptarmigan Sports is an outdoor clothing and gear store near Vail, CO that is committed to providing exceptional customer service and customer support so you can make the most of your trip to the Vail Valley. With a wide variety of high-quality clothing and equipment from top sports brands to choose from, we promise to make your trip memorable whether you intend to go explore the mountain hiking trails, go backpacking, hit the ski slopes, tackle snowboarding lessons or simply stroll through town enjoying our small alpine village. Customer satisfaction is our top priority, so we have a support team dedicated to helping with any questions or concerns you may have about our products and services.

Ptarmigan Sports Customer Service

Ptarmigan Sports is your one-stop-shop for everything you need to enjoy the great outdoors in Vail. We carry a huge variety of gear and clothing from brands you know and trust, this way you know our inventory is full of high-quality items that can help you tackle the Colorado mountains in style. You can find items from the following categories in our store:

We know that our customers are all outdoor enthusiasts but they may not know which type of gear is best for skiing, snowboarding, hiking, or camping in the Colorado mountains, so our staff is always ready to offer gear recommendations based on their experience and knowledge base.

To improve customer experience and make sure you thoroughly enjoy your trip to Vail with the clothing and gear we have to offer, we provide a wide variety of products and services and a customer support team to make contact with us easy.

Call us at 970-926-8144 for more information. We look forward to helping you!

COVID-19 Update

With the current COVID-19 pandemic, our support teams are doing their part to social distance and slow the spread of the virus by working from home whenever possible. At Ptarmigan Sports, our store is still open, but we ask that you wear a mask while inside and adhere to social distancing guidelines.

Despite these restrictions, we are still committed to giving you a great customer experience so we have experts ready at all times to chat whenever you have a question or concern about our products or services. We can do this with phone support and tech support for our website when necessary. When you stop by to shop with us, we hope that you will feel safe and comfortable while receiving the same standard of customer care during the pandemic.

Returns & Exchanges

After you buy any of our high-quality products, you have up to two weeks to change your mind. If you decide not to use the ski equipment you bought, you can return it within fourteen days for a full refund. You can also exchange clothing for a different size within the same time frame. We often accept refunds and allow exchanges past the 14-day time frame, but instead of receiving a full refund, you will be issued a store credit that can be used for other products. However, the latter option is up to the discretion of the store, and we may not be able to offer store credit for merchandise that we no longer stock.

Product Warranty

Like any high-quality retailer, we stand behind the products we carry. We believe that they are made of durable materials and designed to withstand the pressures of life on the Colorado slopes so they will hold up well in any similar environment. Because of this, we offer warranties on all of the brands we carry in our store through the vendors that sell them to us. To make matters easier for you, all you have to do to make a warranty claim is call us, and we will facilitate the claim with the vendor.

Shipping Information

Ptarmigan Sports has an incredible reputation for carrying a high-quality gear and clothing inventory for outdoor enthusiasts. Because of this, you may want to shop our website and have items shipped to you even if you never plan to visit Vail. You may also want to buy and ship some of our products as gifts to friends and family members who live far away. We will gladly ship any product you buy from us with very few exceptions. The shipping fee will vary depending upon the package’s size and weight in question.

Privacy Policy

We value our customers’ privacy, so we never sell their information to third parties. However, when you shop with us online, we do collect basic information. You will have to provide a valid email address so we have any easy method of contacting you with updates about your order. We also use your phone number and first and last names so we can track your purchase history and customize your experience on our website. You can be confident that the data we collect is only used for tracking purchases, so you don’t have to worry about your personal information being compromised.

Contact Ptarmigan Sports for Quality Customer Service Today!

Customer service is the top priority for Ptarmigan Sports. When you shop with us in person, you can be sure that you will receive personalized support and recommendations to enhance your shopping experience. For more information on how we are making shopping with us easy, call our customer support team or contact us with any comments or concerns. Shop with us today to find great outdoor gear in Vail Valley, CO for affordable prices!


so many choices, so little room.